Delivery to UK Customers

We aim to despatch all orders with a UK delivery address within 2-3 working days of confirming your order, providing the goods are in stock. Please allow up to 5-7 working days for delivery, from the day you place your order. You will be notified by email when your order has left our stock house and you will be given a unique tracking number for your order so you can monitor the shipment until your order arrives. All orders are shipped using UPS or DHL courier to ensure every order is secure and traceable.

All our packages need to be signed for upon delivery. If you are not able to sign for your package, the courier will post a card through your door asking you to contact them to arrange an alternative delivery date that suits you.

If you are concerned that your order has not arrived after 10 days of placing your order with us, please contact us via email on orders@juliettravers.com or call +44 (0) 207 924 3883.

If you are placing an urgent order with us with a lead-time for less than 10 days, please contact us BEFORE you place your order and we can check stock levels and shipping time before you order with us. If this is the case, please contact our customer services team on info@julietravers.com and we will do our best to meet your project deadline.

Please see Stock Availability for more information on stock levels and delivery lead times.

Prices on this website are retail and include shipping to UK delivery addresses. If you are ordering outside this region but still in the EU, there will be an extra shipping charge of £12, which will be added to your order at ‘Checkout’. If your delivery address is outside the EU, you classify as an international customer and there will be an extra shipping charge of £25 added to your order at ‘Checkout’.

We aim to despatch all EU and International orders within 3-4 working days of confirming your order, providing the goods are in stock. Please allow up to 7-10 working days for delivery, from the day you place your order. You will be notified by email when your order has left our stock house and you will be given a unique tracking number so you can monitor this shipment until your order arrives. All orders are shipped using UPS or DHL courier to ensure every order is secure and traceable.

If you are ordering a product from outside the UK, the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore, your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs and any problems in customs are out of our control.

All our packages need to be signed for upon delivery. If you are not able to sign for your package, the courier will post a card through your door asking you to contact them to arrange an alternative delivery date that suits you.

If you are placing an urgent order with us with a lead-time for less than 10 days, please contact us BEFORE you place your order and we can check stock levels and shipping time before you order with us. If this is the case, please contact our customer services team on info@julietravers.com as we will do our best to meet your deadline.

If you are concerned that your order has not arrived after 14 days of placing your order with us, please contact us via email on orders@juliettravers.com or call +44 (0) 1420 617 211.