Juliet Travers hopes that you are pleased with your order however if you are not then you may return your wallpaper order to us for a full refund. We do not accept refunds on fabric as this product is printed to order. We also don’t accept refunds on our prints as these are framed to order. For all wallpaper orders placed through our stockists, please return your order directly to the stockists and they will contact us accordingly. In order to qualify for a refund you must notify us in writing of your wish to return your purchase within 14 days of receipt.

For all orders placed through our website, please follow the instructions below.

The following terms apply for a REFUND:

To return your order for a refund please firstly contact our customer service team at info@juliettravers.com within 14 days of receipt of your purchase quoting your invoice number, full name and address, details of the product and the reason why you wish to have a refund for your order. We will then contact you with advice on how to proceed. If you have not contacted us within 14 days of receipt we are entitled to refuse your request for a refund.
Please note it is your responsibility to check the order for any faults upon delivery. Any faults or damages must be reported immediately.
We will not issue a refund if more than 3 rolls have already been installed on your wall. This is clearly stated on the hanging instructions attached to each roll. If there is a visible printing or colour fault within the first 3 rolls, please email us clear images and a detailed description of the problem. Our quality control is very strict and if there is a problem with the product, we need to understand the fault so we can take the correct form of action as soon as possible.
If there is a technical or production fault with your order, it will need to be inspected by our manufacturing team before we issue any refund. All orders must therefore be returned in perfect condition in the original packaging to our company address shown on our ‘Contact Us’ page.
If you are sending your order back to us please include in the package, your order number, name and reason for the return.
All items returned to us are your responsibility until the goods reach us so we therefore strongly advise that you send the goods back using a courier service, as Juliet Travers will not hold responsibility for returned goods that are lost in transit on the way back us. If the items are lost on transit, no refund will be given.
If the goods are faulty, Juliet Travers will cover all costs of postage and will either refund you in full or offer you an exchange.
If a refund is accepted, the transfer will be made back to the same bank account that was credited when you purchased your order with us. The payment will be made within 30 days of our receipt of the returned product.